Career Opportunities

The mission of St. Ambrose Housing Aid Center is to create and maintain equal housing opportunities for low- and moderate-income people, primarily in Baltimore City, and to encourage and support strong and diverse neighborhoods.

Part-Time Case Manager

Job Summary

St. Ambrose Housing Aid Center is seeking a dynamic individual to join the Homesharing Department. Reporting to the Director of Homesharing, the part-time Case Manager will work as part of the Homesharing Team to provide housing opportunities to single parents with one child who are eligible. He/she should possess knowledge of current issues regarding independent living with support services for special needs populations, considerable knowledge of principles and techniques for engaging homeless mentally ill people. Case Manager must have the proven ability to assess clients, document interventions, write case notes and develop client plans. The Case Manager is also responsible for collaborating with other programs to stabilize and promote the individual growth and stability of all Homesharers.

Key Job Functions

Note – this list is intended only to illustrate the various types of work that may be performed. The omission of specific statements does not exclude them from the position.

  • Maintain awareness and understanding of HUD and other transitional housing policies and protocols.
  • Maintain current awareness of all community services relevant to the needs of program participants.
  • Conducts intake & assessment and develops an individualized service plan for each family and maintains comprehensive client records.
  • Initiate and update Individualized Service Plans (ISP) to establish goals for the client’s stabilization and rehabilitation.
  • Provide ongoing supportive case management services and follow-up services to clients.
  • Maintain communication with the Property Managers and address and maintenance issues as well as rental arrears.
  • Maintain and monitor clients’ files and database. Document all outcomes.
  • Create reports based on information complied and analyzed.
  • May attend multi-agency meetings, partner meetings, or training as directed.
  • Performs related duties or responsibilities, as assigned or requested.

Qualifications

  • Bachelor Degree in Social Work or related field
  • 3 years of related experience in community based or family systems therapy.
  • Proficient in Microsoft Office Suite.
  • Strong communication, organization, and counseling skills.
  • Works independently and as a member of a team.
  • Must have valid Maryland Driver’s license and have access to an automobile

Physical Requirements

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 85% of the time.

To apply, please send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to: jillj@stambros.org

Salary Range

Salary commensurate with experience. This is a part-time position.

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Job Summary

The Counseling Coordinator will be the primary contact for clients until they are assigned to a counselor. Clients will need information about all counseling programs and through the counseling coordinator will be routed according to their situation and needs. The Counseling Coordinator will coordinate and participate in outreach activities and workshops as well as work with counselors to ensure each client file meets compliance requirements.

Essential Duties and Responsibilities

  • Respond promptly to inquiries and intake calls.
  • Interview clients to triage calls according to client needs and effectively communicate the process each client can expect during their relationship with St. Ambrose.
  • Log all contacts and enter client data into case management software in a timely and accurate manner.
  • Monitor reporting to ensure timely follow-up for all clients with outstanding packages.
  • Assemble necessary documentation by obtaining all required forms, authorizations and documents from clients in preparation for counseling session.
  • Demonstrate professionalism and flexibility while maintaining a good working relationship with team members and clients.
  • Organize and complete client files when case is closed. Ensure that file is compliant with funding requirements.
  • Coordinate outreach activities in an effort to educate public about services provided at St. Ambrose.
  • In collaboration with staff, coordinate workshops. Arrange for speakers, ensure that required supplies are ordered and available for workshops and communicate with staff leading workshops for set-up and breakdown.
  • Update and maintain client surveys.
  • Maintain client confidentiality.
  • Perform other duties as assigned.

Skills and Abilities

  • One year of related experience in housing, lending, or real estate desired.
  • Strong communication and computer skills a must.
  • Ability to work well with individuals from diverse cultural and economic backgrounds.
  • Solid judgment; critical thinking, organizational skills and the ability to meet deadlines.
  • Ability to handle multiple tasks.
  • Ability to function either independently or as an active team member.
  • Manage sensitive and confidential information with integrity.

Apply

Send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to: jillj@stambros.org

Salary Range

Salary commensurate with experience. This is a full time position plus benefits.

Submission Deadline

February 15, 2017

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Counseling Coordinator

Job Summary

The Counseling Coordinator will be the primary contact for clients until they are assigned to a counselor. Clients will need information about all counseling programs and through the counseling coordinator will be routed according to their situation and needs. The Counseling Coordinator will coordinate and participate in outreach activities and workshops as well as work with counselors to ensure each client file meets compliance requirements.

Essential Duties and Responsibilities

  • Respond promptly to inquiries and intake calls.
  • Interview clients to triage calls according to client needs and effectively communicate the process each client can expect during their relationship with St. Ambrose.
  • Log all contacts and enter client data into case management software in a timely and accurate manner.
  • Monitor reporting to ensure timely follow-up for all clients with outstanding packages.
  • Assemble necessary documentation by obtaining all required forms, authorizations and documents from clients in preparation for counseling session.
  • Demonstrate professionalism and flexibility while maintaining a good working relationship with team members and clients.
  • Organize and complete client files when case is closed. Ensure that file is compliant with funding requirements.
  • Coordinate outreach activities in an effort to educate public about services provided at St. Ambrose.
  • In collaboration with staff, coordinate workshops. Arrange for speakers, ensure that required supplies are ordered and available for workshops and communicate with staff leading workshops for set-up and breakdown.
  • Update and maintain client surveys.
  • Maintain client confidentiality.
  • Perform other duties as assigned.

Skills and Abilities

  • One year of related experience in housing, lending, or real estate desired.
  • Strong communication and computer skills a must.
  • Ability to work well with individuals from diverse cultural and economic backgrounds.
  • Solid judgment; critical thinking, organizational skills and the ability to meet deadlines.
  • Ability to handle multiple tasks.
  • Ability to function either independently or as an active team member.
  • Manage sensitive and confidential information with integrity.

Apply

Send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to: jillj@stambros.org

Salary Range

Salary commensurate with experience. This is a full time position plus benefits.

Submission Deadline

February 15, 2017

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Administrative Assistant—Rental Services

St. Ambrose Housing Aid Center has an immediate opening for an Administrative Assistant in the Rental Services Department.

Job Summary

This position is responsible for supporting the Rental Operations Department. The Rental Operations Administrative Assistant performs the full range of moderate to complex clerical duties enhancing the day-to-day operations of the Department. The Rental Administrative Assistant will be a supportive team player, driven to help others achieve successful outcomes.

Key Job Functions

  • Answer telephone inquiries regarding the Rental Operations Department. Determine urgency and respond to all inquiries/requests promptly.
  • Respond knowledgeably and positively to questions from the public regarding program eligibility requirements, and provide other information relating to the program.
  • Create and maintain lease/tenant files.
  • Assist team member to assemble necessary documentation by obtaining all required forms, authorizations and documents from clients.
  • Assist with invoicing.
  • Work with the Maintenance Department in a number of areas including for example, organizing and filing; tracking and assisting in resolving outstanding utility bills; coordinating the maintenance activities in connection with unit inspections; assisting with, preparation of work order requests and dispatch promptly.
  • Track completion and follow-up on open work order requests and report findings of any chronic unresolved service requests to Management and other responsibilities as appropriate and time allows.
  • Efficiently perform administrative duties such as filing, faxing, copying, scheduling, ordering supplies and preparing correspondence.
  • Attend certification trainings as required.
  • Create and file vendor agreements.
  • Assist with preparation of reports and expense reconciliations.
  • Perform other office/administrative duties for programs upon request.
  • Maintain client confidentiality.
  • Perform other duties as assigned by leadership.

Qualifications

  • High School Diploma
  • Must possess strong administrative background.  Three (3) to Five (5) years of related work experience
  • Proficient in Microsoft Office.
  • Ability to work under pressure with great demand for efficiency and perfection in maintaining client files.
  • Excellent communication, interpersonal and organizational skills.
  • Work independently and as a member of a team player.
  • Attention to detail a significant requirement.

Physical Requirements

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium exertion, talking, and hearing on a regular basis to perform the job requirement.  These physical demands are required up to 85% of the time.

For immediate consideration please send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street Baltimore MD 21218
Or via email
To: jillj@stambros.org

Open until filled, but resume review will begin on October 24, 2016.

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