Career Opportunities

The mission of St. Ambrose Housing Aid Center is to create and maintain equal housing opportunities for low- and moderate-income people, primarily in Baltimore City, and to encourage and support strong and diverse neighborhoods.

Host Home Program Coordinator

Job Summary

Reporting to the Director of Homesharing, the Host Home Program Coordinator will co-design, implement, lead, and help evaluate the St. Ambrose Housing Aid Center Host Home Program, which is being launched as part of the Point Source Youth Baltimore Pilot.

The Host Home Program identifies, screens, and trains community members who volunteer to host for youth aged 18-24 who are in need of immediate housing, for which hosts receive a stipend and ongoing support from the Host Home Program Coordinator.

The Host Home Program emphasizes participation by LGBTQ+ welcoming and affirming hosts. The Host Home Program Coordinator will collaborate with Point Source Youth Baltimore Pilot partners Star Track and YES! to identify and appropriately connect young people in need of housing with hosts. Star Track and YES! are the lead partners for youth case management; St. Ambrose Housing is the lead partner for host case management, which includes communicating, troubleshooting, and celebrating hosts.

Essential Duties and Responsibilities

  • Program Development: Co-create program policies and procedures with Point Source Youth, based on Host Home Program best practices. Areas to develop include:
    • Recruitment, screening, ongoing support, and retention of hosts
    • Communication practices between partner organizations to assure needs and concerns of youth and hosts are being addressed in a regular and systematic way.
  • Program Implementation: Plan and execute activities to implement the Host Home Program. This includes:
    • Activities to recruit, screen, support, and retain hosts
    • Ongoing case management of hosts
    • Regular communication and collaborative meetings with youth case management partners
  • Engage youth in Host Home Program consultation and feedback: meet with youth consultants in development of Host Home Program policies and procedures and attend bimonthly Youth Consultant Team meetings.
  • Attend Point Source Youth Baltimore Pilot meetings and St. Ambrose Housing Aid Center staff meetings
  • Participate in Host Home Program evaluation: collaborate with Point Source Youth to set up formative evaluation interviews with hosts and youth participating in Host Home Program as well as relevant St. Ambrose Housing and partner organization staff. Coordinate youth survey distribution with Point Source Youth and researcher.
  • Cultivate culture of learning for Host Home Program: plan and attend regular, ongoing trainings related to topics connected to Host Home Program including supporting LGBTQ+ youth experiencing housing instability, positive youth development, trauma-informed care, and host home best practices.

Qualifications

  • BA with 5+ years’ experience in field of social services, housing, community organizing, or other relevant work; Consideration may be given for a unique combination of education and experience.
  • Demonstrated experience with working with LGBTQ+ youth of color and commitment to integrating youth voice and best practices working with LGBTQ+ youth of color into all components of Host Home Program.
  • Project management and/or program development experience
  • Experience working in a collaborative setting
  • Experience recruiting, training, and supporting staff, volunteers, teams, community coalitions, and/or another group working toward a common goal.
  • Personal qualities of integrity, credibility, creativity, and a commitment to and passion for St. Ambrose Housing Aid’s mission and the mission of ending youth homelessness.

Physical Requirements

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 90% of the time.

To Apply

Please send resume and letter of interest via email to:
jillj@stambros.org

Or by mail to:
Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Applications will be reviewed on a rolling basis.

Be sure to reference the position name in the subject line and/or cover letter.

Salary Range

Salary commensurate with experience.

This is a full time 12 month position plus benefits.

Top

Counseling Coordinator

Job Summary

The Counseling Coordinator will be the primary contact for clients until they are assigned to a counselor. Clients will need information about all counseling programs and through the counseling coordinator will be routed according to their situation and needs. The Counseling Coordinator will coordinate and participate in outreach activities and workshops as well as work with counselors to ensure each client file meets compliance requirements.

Essential Duties and Responsibilities

  • Respond promptly to inquiries and intake calls.
  • Interview clients to triage calls according to client needs and effectively communicate the process each client can expect during their relationship with St. Ambrose.
  • Log all contacts and enter client data into case management software in a timely and accurate manner.
  • Monitor reporting to ensure timely follow-up for all clients with outstanding packages.
  • Assemble necessary documentation by obtaining all required forms, authorizations and documents from clients in preparation for counseling session.
  • Demonstrate professionalism and flexibility while maintaining a good working relationship with team members and clients.
  • Organize and complete client files when case is closed. Ensure that file is compliant with funding requirements.
  • Coordinate outreach activities in an effort to educate public about services provided at St. Ambrose.
  • In collaboration with staff, coordinate workshops. Arrange for speakers, ensure that required supplies are ordered and available for workshops and communicate with staff leading workshops for set-up and breakdown.
  • Update and maintain client surveys.
  • Maintain client confidentiality. Perform other duties as assigned

Skills and Abilities

  • One year of related experience in housing, lending, or real estate desired.
  • Strong communication and computer skills a must.
  • Ability to work well with individuals from diverse cultural and economic backgrounds
  • Solid judgment; critical thinking, organizational skills and the ability to meet deadlines
  • Ability to handle multiple tasks Ability to function either independently or as an active team member
  • Manage sensitive and confidential information with integrity

Apply

Send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to: jillj@stambros.org

Salary Range

Salary commensurate with experience. This is a full time position plus benefits.

Submission Deadline

June 23, 2017

Top