Career Opportunities

The mission of St. Ambrose Housing Aid Center is to create and maintain equal housing opportunities for low- and moderate-income people, primarily in Baltimore City, and to encourage and support strong and diverse neighborhoods.

Resource Development Coordinator

Job Summary

The Resource Development Coordinator works closely with the Director of Resource Development to implement the organization's long-term fundraising plan, handling various institutional and individual giving tasks. The role necessitates working with other departments in the organization - preparing, finalizing, and submitting grant proposals, managing reporting requirements, and coordinating external media through e-Newsletter and social media. In addition, the Resource Development Coordinator manages workgroups, vendors, volunteers, and interns. Primary functions include managing relationships with current and prospective donors, bolstering internal and external relationships, and researching ways to bring in additional funds.

Essential Functions and Associated Tasks

  1. Proposal & Grant Management Assistance
    • Participate in the Grants Team meetings to develop strategies for funding initiatives and help develop an implementation plan to reach funding goals.
    • Establish timelines and work distribution for the successful development of specific funding proposals or other materials to present to particular funders;
    • Assist in drafting funding proposals;
    • Assist with budget development for fundraising proposals as appropriate;
    • Track funding awards;
    • Participate in the grant reporting process.
    • Coordinate grant reporting requirements with Compliance Officer to assure timely and accurate reporting based on grant guidelines;
    • Assist with the research and submission of reports as requested;
  2. Donation management
    • Ensure all donations are entered into the donor database and acknowledged in a timely manner
    • Maintain the integrity of the donor database by ensuring data entry is standardized, accurate, and continuously updated.
    • Produce monthly reports on donors and donation metrics. Work closely with finance/accounting to ensure accuracy.
    • Correspond directly with donors about their giving commitments as needed. Conduct ongoing donor stewardship and cultivation activities.
  3. Act as project manager for St. Ambrose communication strategies
    • Assume overall responsibility for the implementation of activities pertaining to assigned projects. Formulate the project scope, objectives, deliverables, milestones, and required tasks.
    • Ensure identified project goals are accurately documented and identify timely completion.
    • Gather and develop client stories in collaboration with program staff; interview individual donors and share stories of support
    • Coordinate the recruitment of project team staff. Assign duties, responsibilities, and scope of authority to project team members.
  4. Manage external volunteers and interns
    • Assist with recruitment and provide management and direction to volunteers and interns
  5. Participate actively in Resource Development events and activities
    • Assist when needed for special events and projects headed by Resource Development
    • Act as an ambassador for St. Ambrose, internally and externally.
  6. Perform related duties or responsibilities as assigned or requested.

Qualifications

  • Demonstrated organizational skills, including the ability to manage multiple tasks and details simultaneously.
  • Demonstrated verbal and written communication skills, including excellent grammar and proofreading abilities. Professional demeanor, outstanding customer service, interpersonal skills, and a proven ability to work cooperatively with others.
  • Proficient use of Microsoft Office software, donor CRM software, social media, and e-newsletter platforms.
  • Demonstrated ability to exercise independent judgment.
  • Ability to work a flexible schedule, including early and later meetings, as needed
  • Knowledge of fundraising best practices and relationship management.

Preferred Requirements

  • Associate's Degree or some college.
  • Familiarity with WordPress.
  • Familiarity with and use of asset-based framing in writing and storytelling.

Physical Requirements

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully 90% of the time:

  • Able to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. Will require sitting for an extended period;
  • Ability to effectively use office equipment (including, but not limited to, computer, phone, fax machine, printer/copier machine) and computer systems to fulfill essential functions of the position;
  • Able to lift/carry objects up to 10 pounds over short distances;
  • Includes meetings, driving, and climbing stairs.

To Apply

Send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore, MD 21218

or via email to: Jillj@stambros.org

Applications will be reviewed on a rolling basis. Be sure to reference the position name in the subject line and cover letter.

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Housing Counselor

Job Summary

The Housing Counselor will provide pre-purchase counseling services, foreclosure prevention counseling services, and comprehensive financial coaching to individuals seeking to improve and stabilize their housing situations. In addition, the Housing Counselor will help develop and implement curriculum for workshops hosted in the community and at St. Ambrose.

Essential Duties and Responsibilities

  • Interview clients in a confidential manner to obtain information about the client's housing needs or problems.
  • Assist clients in creating and analyzing a household budget, identifying specific goals, and creating action plans that will help them implement sustainable behavior changes required to reach their goals.
  • Maintain and monitor clients' files and databases. Write reports and correspondence as needed.
  • Stay current on issues relevant to mortgage lending, refinance, changes in foreclosure laws, and the availability of resources and special programs in the greater Baltimore region.
  • Evaluate client eligibility for loss mitigation options and other alternatives to avert foreclosure.
  • Act as a liaison between the homeowner and loan servicer to ensure that the homeowner understands the status and outcome of any denial or workout solution related to foreclosure.
  • Conduct homeownership, financial education, foreclosure prevention, and transition education presentations to community organizations, PTAs, religious or social committees.
  • Assist in marketing the services available through the Program.
  • Provide one-on-one homeownership counseling to 6-10 homebuyers per week and manage a small pipeline of foreclosure prevention clients. In addition, provide financial coaching to eligible clients as required or needed.
  • Knowledgeable of all related programs, partners, funders, local programs, and assistance available to help clients select those best suited for their needs.
  • Facilitate monthly workshops, which may occur during work hours, at night, or on the weekends.
  • Participate in community outreach events which may take place during evening hours and weekends.
  • Research activities in the real estate, lending, and related markets.
  • Participate in policy recommendations.
  • Comply with all requirements of contracts and agreements. Works within required state and federal guidelines; follow agency policies/procedures in all areas.
  • Secure and maintain individual certification as a Foreclosure Intervention and Default counselor, Financial Coach, and Homeownership Educator.
  • Uphold high organizational standards. Performs related duties or responsibilities, as assigned or requested

Qualifications:

  • A minimum of two (1) years of college-level education in business, social work, social science, real estate, public administration, or a closely related field. A combination of education, training, and experience may substitute for the educational requirement.
  • Bachelor's Degree in related field preferred.
  • Must obtain HUD housing counseling certification within three months of hire required.
  • Current certifications from NeighborWorks America Center for Homeownership Education Counseling – NCHEC OR HUD certifications preferred.
  • Strong communication, counseling, and computer skills are required.
  • Ability to work well with individuals from diverse cultural and economic backgrounds
  • Solid judgment; critical thinking, organizational skills, and the ability to meet deadlines
  • Ability to handle multiple tasks Ability to function either independently or as an active team member
  • Manage sensitive and confidential information with integrity

Physical Requirements

This position typically requires the physical demands of standing, walking, bending, lifting, or performing other work requiring medium exertion, talking, and regularly hearing to perform the job requirement. These physical demands are required up to 85% of the time.

To Apply

Send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore, MD 21218

or email to: Jillj@stambros.org

Applications will be reviewed on a rolling basis. Be sure to reference the position name in the subject line and cover letter.

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Job Summary

This one-year position is an opportunity to support the St. Ambrose Legal Services Department to respond to urgent and increased legal support needs created by the economic fallout of the coronavirus pandemic. The position will provide legal services to eligible clients ranging from brief advice to representation. In addition, the services will be related to legal issues impacting the preservation of stable housing, including foreclosure, landlord-tenant matters, tax sales, title issues, and related real estate matters.

Essential Duties and Responsibilities

  • Provide legal advice and direct representation to eligible clients
  • Maintain a caseload of housing-related legal matters
  • Represent borrowers in foreclosure mediation
  • Represent homeowners and tenants in court proceedings
  • Draft and review legal documents and pleadings
  • Participate in outreach and education events in local communities
  • Foster collaborative relationships with related public interest organizations
  • Serve as a resource to other advocates and housing counselors on foreclosure prevention
  • Performs related duties or responsibilities, as assigned or requested

Skills and Abilities

  • J.D. and admission to Maryland bar
  • Minimum of 1 year of legal experience preferred
  • Commitment to organizational mission and public interest law
  • Knowledge of foreclosure law, landlord-tenant law, and related real estate matters is strongly preferred
  • Excellent observation, analytical, and decision-making abilities
  • Excellent legal research and writing skills
  • Excellent communication and negotiation skills
  • Demonstrated skill in understanding the legal needs of low-income clients
  • Ability to work well with persons from diverse backgrounds, perspectives, and working styles
  • A high degree of flexibility, capacity for self-management, and attention to detail
  • Computer skills are a must.

Physical Requirements

This position typically requires the physical demands of standing, walking, bending, lifting, or performing other work requiring medium exertion, talking, and regularly hearing to fulfill the job requirement. These physical demands are required up to 85% of the time.

To Apply

Please send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

or via email to jillj@stambros.org

Salary Range

Salary commensurate with experience. Full-time position plus benefits.

Applications will be reviewed on a rolling basis.

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Accounts Receivable Specialist

Job Summary

The Accounts Receivable Specialist will be responsible for reviewing and recording incoming deposits for the entire Agency following determined procedures and deadlines. Accounts Receivable Specialist will also work closely with internal departments to ensure that accounts are correctly billed, and payments are collected on time. This position is also responsible for monitoring and reporting account issues, correcting discrepancies, maintaining customer records, and providing support for the Rental Services department.

Key Job Functions

  • Performing day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables data.
  • Adept user of A/R applications and online banking procedures.
  • Post and process incoming payments on a timely basis and in compliance with financial policies and procedures.
  • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and correctly posted.
  • Research and resolve accounts receivable discrepancies, review and analyze data, monitor account details and follow up on delinquent rents.
  • Handles collection efforts for customer assigned accounts
  • Communicate with tenants regarding any tenant ledger accounting issue, with particular attention to past due collections.
  • Process credit memos for approved adjustments such as late fees.
  • Maintain and generate accounts receivable aging reports.
  • Maintains financial security by adhering to internal accounting controls.
  • Recommend opportunities for continuous process improvement
  • Assists other finance areas such as accounts payable
  • Other related duties as assigned

Qualifications

  • Associates Degree in Accounting Related Field; B.S. or B.A. in Accounting a plus
  • 2+ years of experience in Accounting or Accounts Receivable
  • Proficient in Microsoft Word and Excel
  • Knowledge of applicable accounts receivable/general ledger systems and procedures
  • Strong attention to detail;
  • Excellent analytical and organizational skills;
  • Interpersonal skills and ability to collaborate with diverse groups;
  • Outstanding oral and written communication skills;
  • Work independently and as a member of a team;
  • Work effectively under pressure and meet deadlines.
  • Skillful in database administration
  • Proficient with computer software programs including Microsoft Applications

Physical Requirements

This position typically requires the physical demands of standing, walking, bending, lifting, or performing other work requiring medium exertion, talking, and regularly hearing to fulfill the job requirement. These physical demands are required up to 85% of the time.

To Apply

Please send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street; Baltimore MD 21218

or via email to jillj@stambros.org

Salary Range

Salary commensurate with experience. Full-time position plus benefits.

Applications will be reviewed on a rolling basis.

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Homesharing Counselor

Job Summary

Reporting to the Director of Homesharing, The Homesharing Counselor will assist clients looking for an affordable and compatible housing arrangement with homeowners who have an extra bedroom in their homes. The Homesharing Counselor will also provide case management services to homesharing clients as needed, providing linkages to other community-based services. Additionally, the Homesharing Counselor will work with the Director on programmatic design and development to expand and enhance the services rendered by the Homesharing department.

Key Job Functions

  • Program design and development for traditional, parent/child, and returned citizens homesharing program
  • Review Homesharing program policies to include: best practices, recruitment, and retention of home seekers
  • Co-create Homesharing program policies and procedures with Homesharing Director, based on home seeker feedback regarding needs and interests.
  • Receive, coordinate and conduct intakes and interviews for all home seekers (traditional, parent/child returned citizens)
  • Screen and process applications of home seekers
  • Collaborate with Homesharing Coordinator to facilitate match contract
  • Supports the development of marketing materials and outreach to referral sources for Home Seekers, including those with unique needs (parent /child, return citizen, shelter programs)
  • Monitor relationship with home seeker with quarterly check-ins
  • Remain primary point of contact for all home seekers
  • Handles administrative matters – files, counselor max notes, etc.
  • Ensure work is result-oriented, maintain records of all interactions with clients
  • Collect necessary fees associated with program participation from home seeker
  • Provide case management assistance and referrals for available resources to home-seekers as needed.
  • Ensure that home seekers understand and acknowledge the Homesharing Agreement

Qualifications and Education Requirements

  • Bachelor’s degree preferred; experience may substitute
  • 5+ years’ experience in the field of social services, housing, or case management
  • Strong understanding of the Baltimore community and partners
  • Able to manage multiple tasks simultaneously
  • Works well both independently and as part of a team
  • Proficient computer skills
  • Ability to communicate effectively in both oral and written form.
  • Work effectively with culturally diverse clients.
  • Personal qualities of integrity, credibility, creativity, and a commitment and passion for St. Ambrose Housing Aid’s mission

Physical Requirements

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully:

  • Able to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. It will require sitting for an extended period.
  • Ability to effectively use office equipment (including, but not limited to, computer, phone, fax machine, printer/copier machine) and computer systems to fulfill essential functions of the position.
  • Able to lift/carry objects up to 10 pounds over short distances
  • Includes meetings, driving, climbing stairs, and walking to/from clients’ homes

To Apply

Please send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

or via email to jillj@stambros.org

Salary Range

Salary commensurate with experience. Full-time position plus benefits.

Applications will be reviewed on a rolling basis.

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Compliance Officer

Job Summary

This position handles all post-award grant/contract compliance and performance monitoring and support components, including compliance, reporting, and education of staff and external parties. This role pro-actively seeks and shares information about grant requirements and donor expectations. It supports management to monitor grant compliance and performance and works with finance and program staff to ensure timely and accurate reporting. The Compliance Officer also ensures that the organization is informed of its obligations and that controls are established and maintained to support compliance while providing staff with the support and training needed to utilize and adhere to them. The position will serve as the primary point of contact for all external and internal questions regarding post-award grant/contract compliance and reporting.

Key Job Functions

  • Audit program data and files to ensure St. Ambrose Housing Aid Center complies with grant/contract requirements.
  • Prepare and maintain grant funding records and reports.
  • Interpret, explain and apply a variety of grant policies, rules, & regulations.
  • Serve as a resource and point of contact for managers of grant-funded programs.
  • Prepare information and reports for internal and external stakeholders.
  • Implement and manage organization-wide systems to track program-related input and outcomes.
  • Assist with the development, maintenance, and tracking of various grants.
  • Conduct monitoring meetings as needed with program staff
  • Provide training, oversight, and support for the preparation of reports and documentation required under various grants.
  • Analyze reports and other relevant data and recommend adjustments to strengthen program cost-effectiveness.
  • Conduct spot checks to ensure that outcomes are being tracked correctly
  • Collaborate with program directors and resource development proposals designs safeguarding and supporting the capacity to fulfill grant/contract requirements.
  • Actively seek and implement ways to improve, streamline and automate departmental reporting processes.
  • Develop data systems and training materials to measure outcomes effectively
  • Work with COO and CFO to establish, revise and implement compliance policies and protocols
  • Perform related duties or responsibilities as assigned or requested.

Qualifications

  • Bachelor’s degree in Business, Finance or other degrees with relevant experience
  • Minimum 2 years demonstrated experience in grant/contract administration
  • Ability to develop implementation and tracking processes; skillful in database administration.
  • Demonstrated ability to build staff capacity through training, mentoring, coaching
  • Strong attention to detail and ability to adhere to deadlines
  • Excellent analytical and organizational skills
  • Solid interpersonal skills and ability to collaborate with diverse groups.
  • Outstanding oral and written communication skills.
  • Work independently and as a member of a team.
  • Work effectively under pressure.
  • Proficient with computer software programs, including Microsoft Applications.
  • Knowledge of Counselor Max is a plus.

Physical Requirements

This position typically requires the physical demands of standing, walking, bending, lifting, or performing other work requiring medium exertion, talking, and regularly hearing to complete the job requirement. These physical demands are required up to 85% of the time.

Apply

Send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to:
jillj@stambros.org

Applications will be reviewed on a rolling basis.

Be sure to reference the position name in the subject line and cover letter.

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Asset Manager

Job Summary

The successful candidate will have strong management skills and substantial experience in the multi-family asset class, including knowledge and skill with financial performance analysis. This self-starter candidate should be an enthusiastic team player, offer innovative ideas, and have the ability to manage multiple priorities. The Asset Manager will provide multi-family asset management assistance for multi-family properties within the St. Ambrose portfolio. The general focus will be on the real estate’s financial and operational performance, including overseeing the capital improvements and overall business plan for the property. This position is responsible for successfully managing property management relationships, communicating and reporting to investors/equity partners, and serving as a liaison between asset management, accounting, and property management.

Essential Duties

  • Provide oversight of the operating and physical performance of assigned multi-family properties within the portfolio;
  • Evaluate property management results consistent with St. Ambrose’s objectives and budgeted expectations;
  • Assist Housing Development Department in vetting potential acquisitions in their respective market/portfolio on an as-needed basis;
  • Oversees the preparation and execution of operating and capital improvement budgets;
  • Ongoing review of the assigned property and portfolio performance, including weekly, monthly, quarterly, and annual progress reports;
  • Review Pro-forma P&L statements and budget for capital expenditures;
  • Review and recommend changes to marketing plans and annual operating budgets;
  • Review and analyze requests for capital improvements submitted by property management;
  • Work with various parties in performing tasks, including property and construction management, lenders, and other third parties;
  • Project real estate performance by understanding specific asset characteristics, interpreting historical operating results, and understanding local supply-demand fundamentals, as well as broad economic data;
  • Conduct fieldwork (e.g., visit/inspect assets, determine rent and sales comps).

Qualifications

  • Minimum four years asset management experience within multi-family is required, including experience with underwriting/financial modeling, as well as acquisitions and dispositions/sale of multi-family properties;
  • Understanding of various real estate markets;
  • Bachelor’s degree required, finance background preferred;
  • Ability to travel as needed for effective oversight of Fund assets;
  • Advanced knowledge of Excel;
  • Conceptual knowledge of core business disciplines including real estate finance, investment principles, corporate finance, and accounting;
  • Strong problem-solving, analytical, and quantitative skills;
  • Good oral and written communication skills; can express ideas and describe information clearly and concisely;
  • Professional presence to interact with executive management;
  • Ability to balance multiple projects simultaneously with demanding deadlines in a small team environment;
  • Ability to operate with a high degree of flexibility and to adapt to changing demand;
  • Ability to work effectively with diverse personalities to accomplish the objective;
  • Self-starter and can work well with limited direction;
  • Initiative, resourcefulness, strong attention to detail, reliable.

Physical Requirements

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully:

  • Able to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. Will require sitting for an extended period;
  • Ability to effectively use office equipment (including, but not limited to, computer, phone, fax machine, printer/copier machine) and computer systems to fulfill essential functions of the position;
  • Able to lift/carry objects up to 10 pounds over short distances;
  • Includes meetings, driving, climbing stairs, and walking to/from rental properties.

Apply

Send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to:
jillj@stambros.org

Applications will be reviewed on a rolling basis.

Be sure to reference the position name in the subject line and cover letter.

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