Career Opportunities

The mission of St. Ambrose Housing Aid Center is to create and maintain equal housing opportunities for low- and moderate-income people, primarily in Baltimore City, and to encourage and support strong and diverse neighborhoods.

Director of Rental Services

Job Summary

Responsibilities will include but not be limited to establishing, reviewing, and directing the department's mission and goals. Establishing, clarifying, and implementing the department's operating procedures in order to accomplish the department's mission and goals. The Rental Services Division Director is responsible for supervising and monitoring the property and asset management of St. Ambrose’s owned and affiliated low and moderate‐income rental developments to ensure that all properties:

  • Are operated in a manner consistent with Federal, State and local regulations and lenders’ financial guidelines and procedures;
  • Are maintained to the highest standards to preserve the assets and enhance their neighborhoods;
  • Comply with HUD and all other applicable agencies statutory and funders’ regulatory requirements;
  • Meet St. Ambrose’s performance standards;
  • Provide long‐term affordable housing resources in the Baltimore City/Baltimore County neighborhoods;
  • Have appropriate asset and property management for tax credit projects limited partnerships and St. Ambrose owned properties;
  • Fulfill the agency’s responsibilities as managing general partner;
  • Interact with Finance Department on asset management;
  • Have appropriate record keeping and reporting systems in place;
  • Ensure all compliance reporting is completed in accordance with regulatory agreements, and;
  • Supervise St. Ambrose’s maintenance and property management personnel and functions.

The successful candidate will need to be able to oversee a complex program; supervise a diverse workforce; prepare and implement budgets; maintain accountability for budget targets; create and implement property improvement plans; work proactively with advisory and oversight committees and the Executive Director; participate on the senior management team to set priorities, staffing, budget and work plans and define future directions for the department and organization; possess enhanced leadership skills and experience to motivate and obtain optimum results from staff and volunteers.

Core Qualifications

  • Bachelor degree or equivalent experience in related field;
  • At least ten years of residential property management experience, including at least five years in a supervisory capacity;
  • In‐depth experience and knowledge of State and Federal fair housing law and public subsidy programs, including tax credit project management, certification, compliance and reporting requirements;
  • Proven record of performance as an asset manager for a property management firm or owner;
  • Experience in creating and implementing annual operating and capital improvement plans and budgets;
  • Proven record of successfully supervising and evaluating staff;
  • Possess intermediate to advanced computer skills including use of MS Office, e-mail and internet;
  • Knowledge of property management software; Knowledge of Real Page a plus.

Required Competencies

  • Must have a valid Driver’s License, a reliable vehicle, and auto insurance;
  • Strong verbal and written communication skills;
  • Strong ability to supervise and develop subordinate staff;
  • Strong analytical and computational skills;
  • High ethical standards and values;
  • Commitment to St. Ambrose’s Mission, Vision, Values and Goals;
  • Strong interpersonal skills, patience, and the ability to establish effective rapport and working relationships with a variety of people with diverse economic, social and ethnic backgrounds;
  • Ability to manage conflict and high pressure situations;
  • Demonstrated ability to interface with other organizational partners in networking and collaborations and formal partnerships with community and other business partners, Board, and staff;
  • Strong knowledge base and familiarity with building systems and maintenance procedures.

Desired Qualifications

  • Experience with non-profit housing organizations and/or Community Housing Development Organizations;
  • Experience in social enterprise development and operation;
  • Maryland real estate broker/sales license and/or contractor’s license;
  • Bilingual, especially Spanish speaking a plus.

Apply

Please send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to:
jillj@stambros.org

Salary Range

Salary commensurate with experience. This is a full time position plus benefits.

Applications will be reviewed on a rolling basis.

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Homesharing Youth Case Manager

Location: Main Office—Baltimore MD
Exempt/Non Exempt: Exempt
Benefits: Eligible
Type: Full Time
Reports To: Director of Homesharing

Job Summary

The St. Ambrose Host Home program is seeking a dynamic individual to provide comprehensive strengths based case management services to homeless youth and/or marginally housed transitional aged youth. Through the vehicles of positive relationship building and managing transitions, the Youth Case Manager helps youth identify and achieve goals related to maintaining safe, stable housing, employment, education, and increasing life skills. In coordination with the Host Home Coordinator the Youth Case Manager will develop professional relationships and partnerships with other community service providers and provide community engagement or program outreach as required.

Key Job Functions

(Note – this list is intended only to illustrate the various types of work that may be performed. The omission of specific statements does not exclude them from the position.)

  • Conducts initial assessment and evaluation for the formulation of an Individual Housing Services Plan (IHSP).
  • Provide ongoing supportive case management services and follow-up services to clients providing youth flexible, responsive case management that address their variety of needs including: accessing shelter; obtaining identification; GED programs, and college; navigating financial aid; accessing public benefits; connecting to health, mental health, and substance abuse care; accessing childcare; connecting to employment and permanent housing; and other supports.
  • Documents participant’s progress and reviews IHSP routinely.
  • Assists participants in developing appropriate housing goals and makes revisions when necessary.
  • Maintain and monitor clients’ files and database. Document all outcomes.
  • Conducts home visits.
  • Conduct, report and monitor inspections.
  • Create reports based on information complied and analyzed.
  • Transports clients
  • Provides some group facilitation.
  • Assist staff with crisis assistance or stabilization services provided to the client.
  • Participates in program planning.
  • Ensures both internal and collateral services are coordinated
  • May attend multi-agency meetings, partner meetings, or training as directed.
  • Continues professional development, through participation in continuing education, in-service training and professional workshops to maintain current knowledge and broaden expertise.
  • Maintain current awareness of all community services relevant to the needs of program participants.
  • Complies with all policies and procedures.
  • Performs other related duties as assigned

Qualifications

  • Bachelor Degree in Social Work or related field
  • 3 years of related experience in community based or family systems therapy.
  • Proficient in Microsoft Office Suite
  • Understanding and empathy for the needs and concerns of youth served
  • Strong communication, organization, and counseling skills.
  • Approach projects, activities and other job functions with flexibility and a positive attitude.
  • Works independently and as a member of a team.
  • Enjoys working directly with youth, volunteers, community partners, etc.
  • Must have dependable, insured transportation and a valid Maryland Driver’s license and acceptable driving record. A DMV printout and proof of insurance will be required.
  • Pass background check.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Able to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. Will require sitting for an extended period of time.
  • Ability to effectively use office equipment (including, but not limited to, computer, phone, fax machine, printer/copier machine) and computer systems to fulfill essential functions of the position.
  • Able to lift/carry objects up to 10 pounds over short distances
  • Includes meetings, driving, climbing stairs and walking to/from clients’ homes

Apply

Send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to:
jillj@stambros.org

Be sure to reference the position name in the subject line and cover letter.

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Maintenance Technician

Job Summary

This position requires a skilled and experienced Maintenance Technician. Under the Maintenance Manager's direct supervision, the Maintenance Technician will be responsible for performing general maintenance and repairs, including tasks from the fields of carpentry, painting, masonry, basic plumbing, and basic electrical work, janitorial service, and residential remodeling. In addition to technical maintenance tickets, this position will assist with unit turnovers and be a part of the after-hours–on-call rotation. All work will be done in compliance with EPA, Hazmat, and OSHA safety rules and regulations.

Key Job Functions

(Note – this list is intended only to illustrate the various types of work that may be performed. The omission of specific statements does not exclude them from the position.)

  • Provides first response assistance to trouble calls, makes a preliminary assessment of problems, facilitates needed adjustments or repairs utilizing internal and external resources as required.
  • Perform general maintenance and repair tasks in a variety of areas and as assigned by Maintenance Manager
  • Orders and stocks supplies and materials
  • Documents work and purchase orders, bids, and material lists to account for materials purchased
  • Report all damages caused by residents and or visitor
  • Assist in the eviction of tenants from St. Ambrose owned and managed properties
  • Completes all work orders within a specified time frame
  • Perform property and equipment inspections and report all safety issues
  • Schedule and complete preventive maintenance schedules following company guidelines and supervisors direction
  • Maintains common areas for safety and appearance
  • Ensures resident satisfaction when working in rental properties
  • Maintains resident contact regarding maintenance problems on properties
  • Represent St. Ambrose in meetings concerning maintenance, tenant problems, situations, or concerns.
  • Completes vacant turnovers up to company standards
  • Adheres to all safety protocols, building codes, applicable laws, regulations
  • Maintain timesheets that provide a daily record of hourly labor by property address
  • Participate in properties 24/7 emergency on-call schedule- includes snow removal
  • Performs related duties or responsibilities as assigned or requested.

Qualifications

  • High school diploma required
  • 3-5 yrs. experience in electrical, plumbing, painting, and maintenance
  • Excellent customer service and organizational aptitude
  • Strong computer skills a must
  • Keep a clean-cut appearance and professional attitude at all times
  • Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment
  • Be dependable/ reliable and follow through on commitments, producing timely work to required- or higher-standards, and pitching in to get the job completed
  • Be attentive to detail and monitoring adherence to company standards
  • Must pass a background check
  • Must have dependable, insured transportation and a valid Maryland Driver's license and acceptable driving record. A DMV printout and proof of insurance will be required.
  • Must have own tools
  • Must be available for on-call hours
  • EPA, CPO, HVAC, and CFC certifications are a plus.

Physical Requirements

The ability to lift and transport materials and equipment weighing up to 50 pounds frequently and up to 100 pounds on an occasional basis is required. The ability to tolerate prolonged standing and frequent bending, stooping, and daily reaching is required. The ability to work in confined spaces is required. A full range of physical motion is needed to operate manual and electrically-powered tools and electrical test equipment, including climbing stairs in all properties and working at heights. Work is performed indoors and out-of-doors, occasionally in dusty, noisy environments, or which could have work hazards.

Other: The position's scope requires exposure to and use of chemicals, solvents, and cleaners common to most maintenance trades that may be hazardous and cause injury if specific instructions regarding their mixture, use, and disposal/storage are not correctly followed. These physical demands are required up to 90% of the time.

Apply

Send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to:
jillj@stambros.org

Applications will be reviewed on a rolling basis.

Be sure to reference the position name in the subject line and cover letter.

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Case Manager

Job Summary

St. Ambrose Housing Aid Center seeks a full-time (35 hour/week) Housing Upgrades to Benefit Seniors (HUBS) Case Manager. The HUBS program serves residents of Baltimore City. The Case Manager will provide case management, outreach, and support services for older adults in Baltimore City. The case manager is responsible for conducting client assessments, assisting clients with meeting requirements to access grant and loan funding for home repairs & modifications, maintaining accurate records on all ongoing cases, completing monthly, quarterly and annual reporting and attending meetings and outreach events in support of the program. The Case Manager should be self-motivated, interested in assisting older adults, and interested in promoting and supporting the Central Baltimore community. The Case Manager is responsible for developing specific strategies to expand the program.

Key Job Functions

(Note – this list is intended only to illustrate the various types of work that may be performed. The omission of specific statements does not exclude them from the position.)

  • Identify, contact, and assist a minimum of 75 low-income older adults per year with issues such as home repair, home modification, or weatherization services;
  • Connect older adults to other housing services, which include handyman services, tax credits; foreclosure prevention, and tax sale prevention through the completion of city, state, and nonprofit applications;
  • Assist older adults in applying for resources or benefits that make their homes safer and more affordable;
  • Provide quarterly and annual program, and financial data reports to management as required;
  • Maintain records and report activities to funding sources;
  • Assist with budget preparation and monitoring for programs;
  • Facilitate community service projects that involve and support older adults;
  • Collaborate with community, city, state, federal, and other social service agencies to support program goals.
  • Create cohesive programming to achieve the projects selected by program participants and aligns with neighborhood goals as appropriate;
  • Attend meetings as assigned by St. Ambrose Housing;
  • Advocate with agencies or persons to help clients receive appropriate benefits or services;
  • Identify and recruit volunteers;
  • Expand existing programs and identify additional resources;
  • Uphold high organizational standards. Performs related duties or responsibilities, as assigned or requested.

Skills and Abilities

  • Bachelor’s degree in social work, human services, or gerontology, or equivalent combination of education and work experience
  • Sensitivity in working with older adults;
  • Experience conducting needs assessments and initiating support services;
  • Must have practical interpersonal skills with experience working with diverse populations;
  • Strong written and oral communication skills;
  • Must have excellent problem-solving skills: Strong computer skills;
  • Must have the ability to motivate and connect with others successfully;
  • Must be highly organized and self-motivated with practical time management skills;
  • Ability to understand and follow complex written and oral instructions, rules, and procedures; to work independently and to be a vital and contributing part of a team;
  • Ability to effectively handle associated administrative responsibilities; including dealing with funder requirements, maintaining records, and meeting reporting requirements;
  • Ability and commitment to handle privileged information professionally and confidentially;
  • Must have dependable, insured transportation and a valid Maryland Driver’s license and acceptable driving record. A DMV printout and proof of insurance will be required. Willingness to drive throughout Baltimore City.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Able to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. Will require sitting for an extended period of time;
  • Ability to effectively use office equipment (including, but not limited to, computer, phone, fax machine, printer/copier machine) and computer systems to fulfill essential functions of the position;
  • Able to lift/carry objects up to 10 pounds over short distances;
  • Includes meetings, driving, climbing stairs and walking to/from clients’ homes.

Apply

Send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to:
jillj@stambros.org

Applications will be reviewed on a rolling basis.

Be sure to reference the position name in the subject line and cover letter.

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