Career Opportunities

The mission of St. Ambrose Housing Aid Center is to create and maintain equal housing opportunities for low- and moderate-income people, primarily in Baltimore City, and to encourage and support strong and diverse neighborhoods.

Director of Housing Counseling

St. Ambrose Housing Aid Center is seeking a dynamic experienced Director of Housing Counseling to join our team.

Job Summary

The Director oversees all elements of the Counseling Department, including program development, execution, analysis, evaluation, innovation/refinement and internal and external partnership management. S/he will also carry an active case load and is responsible for providing direct services to the clients. The Housing Director will supervise counseling staff, train new staff as needed, and will ensure that the program pipeline from intake to file closure meets or exceeds National Industry Standards and complies with all funding and regulatory requirements.

Essential Duties and Responsibilities

Program

  • Contracts & Reporting: Provide full complement of grant, contract and award management and delivery. Ensure compliance is met, goals are met, reports are completed in full and on time, and audits are successfully completed both internally and externally. Ensure data is entered into databases to track program statistics. Ensure monthly reporting and/or billing is accurate and deadlines met.
  • Quality Control: Perform random client file and report reviews for quality assurance. Perform survey/customer service follow up calls for quality control as required by HUD.
  • Counseling: The Director of Housing Counseling is responsible for counseling clients to the best outcomes in the Housing Counseling program.

Staff Management

  • Provide guidance and direction: Train staff in the duties required to perform functions of department. Conduct performance evaluations; provide coaching, training and professional development. Assign schedules and tasks.
  • Model team culture: Set high standards or goals and achieve them. Lead by example. Provide accountability for activities and performance. Ensure appropriate training and reference materials are available and cross-training is done. Allow for effective time management, coordination and efficiency.
  • Communication and people skills: Develop trust and confidence within team, resolve problems and issues that result in a productive, goal oriented work group. Encourage your team to be proactive learners, take initiative and be engaged in the work. Ensure regular and smooth communication among team, other programs, management, and partners.

Operational & Administrative

  • Goal setting, planning and organizing: Establish and communicate team vision. Establish goals through development of operational plans. Commit to strategies for long-term, sustainable funding. Work with Chief Financial Officer to develop and maintain an accurate budget.
  • Fiscal management: Using the annual budget as a guide, assist with departmental funding applications for various programs as compatible with the ongoing activities. Identify new sources of funding that are relevant to the housing counseling field. Be apprised of best practices for diversified funding. Keep abreast of changes to funding climate or priority shifts.
  • Evaluation and analysis: Evaluate and examine processes or procedures and decide on the best choice to produce an outcome. Track progress of program activities and effectiveness, review and offer feedback and counseling. Provide satisfaction among staff and clients. Ensure quality of service.
  • Marketing: Develop outreach strategy. Work with Community Relations Specialist to market the housing program to the neighborhood at large and throughout the city to promote the goals of the program.
  • Program coordination & technology efficiencies: Work with Administration to develop long-term goals for increasing automation and technology efficiencies to ensure client quality control and consistent messaging. Identify ways for greater data collection and program coordination

Qualifications

  • Bachelor’s degree in business, economics, real estate finance, or related field, or equivalent experience required.
  • Proven experience in a management role.
  • Minimum two years contract administration experience with knowledge of federal, state and local funding requirements.
  • Excellent written, verbal and organizational skills. Must be computer savvy and experienced in a variety of software applications including Microsoft Office.
  • 3 years HUD approved counseling agency management or supervision experience.
  • Proven ability to deal with people in high stress situations with empathy and concern.
  • Demonstrated experience working with culturally and economically diverse groups of people.
  • Ability to foster a positive and productive work environment with ability to lead, build teams, and motivate staff.
  • Knowledge of Real Estate, underwriting policies, mortgages, foreclosure, and household budgeting.
  • Housing Counseling Certification (homeownership, financial stability, and foreclosure) a must.
  • Trainer/facilitator experience, familiarity with CMAX and Social Solutions (ETO) a plus.

Physical Requirements

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 85% of the time.

To Apply

Please send resume and letter of interest to:
Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore, MD 21218

Or via email to: jillj@stambros.org

Salary Range

Salary commensurate with experience. This is a full time position plus benefits.

Top

Housing Counselor

Job Summary

The Housing Counselor will provide pre-purchase counseling services, foreclosure prevention counseling services and comprehensive financial coaching to individuals seeking to improve and stabilize their housing situations. The Housing Counselor will help develop and implement curriculum for workshops hosted in the community and at St. Ambrose.

Essential Duties and Responsibilities

  • Interview clients in a confidential manner to obtain basic information about the clients and housing needs or prob lems.
  • Assist clients in creating and analyzing a family budget, identify goals and create action plans that will help the client implement sustainable behavior changes required for them reach their goals.
  • Stay current on issues relevant to mortgage lending, refinance, changes in foreclosure laws and the availability of resources and special programs in the greater Baltimore region.
  • Evaluate client eligibility for loss mitigation options and other alternatives to avert foreclosure.
  • Act as a liaison between the homeowner and loan servicer to ensure that the homeowner understands the status and outcome of any denial or workout solution as it relates to foreclosure.
  • Conduct homeownership, financial education, foreclosure prevention and transition education presentations to groups such as community organizations, PTAs, religious or social committees, etc.
  • Assist in marketing the services available through the Program.
  • Provide one-on-one, homeownership counseling to 6-10 homebuyers per week and manage a small pipeline of foreclosure prevention clients. Both services include financial coaching when needed.
  • Knowledgeable of all related programs, partners, funders, as well as all products, local programs and assistance available to help clients select those best suited for their needs.
  • Facilitate workshops which may take place during work hours, at night or on the weekends.
  • Research activities in the real estate, lending and related markets.
  • Participate in policy recommendations.
  • Maintain and monitor clients’ files and database.
  • Write reports and correspondence as needed.
  • Comply with all requirements of contracts and agreements. Works within required state and federal guidelines; follows agency policies/procedures in all areas.
  • Secure and/or maintain individual certification as a Foreclosure Intervention and Default counselor, Financial Coach and Homeownership Educator.
  • Uphold high organizational standards. Performs related duties or responsibilities, as assigned or requested

Skills and Abilities

  • Three years of related experience in housing, lending, or real estate desired.
  • Bachelor Degree or related experience required.
  • Certifications from NeighborWorks America Center for Homeownership Education Counseling –NCHEC OR HUD certifications a plus.
  • Strong communication, counseling, and computer skills a must.
  • Ability to work well with individuals from diverse cultural and economic backgrounds
  • Solid judgment; critical thinking, organizational skills and the ability to meet deadlines
  • Ability to handle multiple tasks Ability to function either independently or as an active team member
  • Manage sensitive and confidential information with integrity

Apply

Send resume and letter of interest to:
Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to:
jillj@stambros.org

Salary Range

Salary commensurate with experience. This is a full time position plus benefits.

Top

Junior Asset Manager

Job Summary

St. Ambrose is looking for a Junior Asset Manager to join its team. The candidate will assist the Director of Rental Services in monitoring an affordable multifamily portfolio to evaluate financial performance and ensure compliance with, among other things, affordability and reporting requirements. The candidate will work with team members, borrowers, legal counsel, production teams and others within St. Ambrose to ensure superior customer service is being provided.

Key Job Functions

(Note – this list is intended only to illustrate the various types of work that may be performed. The omission of specific statements does not exclude them from the position.)

  • Assist in monitoring and managing a portfolio of affordable properties from initial closing, during construction and through the operational phase.
  • Complete a monthly review of the financial performance of the portfolio including a review of financial statements, rents rolls and delinquency reports for each of the properties.
  • Review delinquency reports and progress updates with mangers.
  • Assist in ensuring compliance with reporting and affordability requirements.
  • Assist in the recapitalization and renovation planning and implementation from underwriting to closing.
  • Run and review financial and management related reports from RealPage.
  • Assist in the development of property budgets.
  • Provide analytical support to the Director and members of the department on a wide variety of assignments as needed.
  • Assist in the review, preparation and processing of replacement reserve requests.
  • Risk management activities involving real estate taxes, insurance, escrows, and reserves, among other things.
  • Attention to detail, take initiative to continually improve the integrity of portfolio information and meet capital source reporting deadlines.
  • Special Projects and other ad hoc requests.
  • Maintaining compliance with requirements within loan documents, regulatory agreements and other property related documents.
  • Prepares and files information and reports as needed.

Qualifications

  • Bachelor’s degree required preferably in Finance, Economics, Mathematics, Real Estate or related discipline
  • Real Estate, Investment, Finance, or Accounting experience (1 – 3 years preferred)
  • Ability to work well in a team environment with a willingness to assist other team members
  • Proactive with a sense of urgency
  • Ability to think creatively and solve problems
  • Strong quantitative skills and demonstrated analytical ability
  • Computer proficiency with a strong working knowledge of Microsoft Excel, Word, Outlook. Familiarity with management and accounting software.
  • Strong customer service skills are essential, including the ability to create/build and maintain relationships with internal and external clients
  • Excellent written and verbal communication skills
  • Strong organizational skills and attention to detail with ability to manage multiple projects and prioritize work based on established deadlines

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Able to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. Will require sitting for an extended period of time;
  • Ability to effectively use office equipment (including, but not limited to, computer, phone, fax machine, printer/copier machine) and computer systems to fulfill essential functions of the position;
  • Able to lift/carry objects up to 10 pounds over short distances;
  • Includes meetings, driving, climbing stairs and walking to/from rental properties.

Apply:

Send resume and letter of interest to:
Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to:
jillj@stambros.org

Applications will be reviewed on a rolling basis.

Be sure to reference the position name in the subject line and/or cover letter.

Top

Maintenance Technician III

Job Summary

This position requires a skilled and experienced Maintenance Technician. Under the direct supervision of the Maintenance Manager, the Maintenance Technician will be responsible for performing general maintenance and repairs which may include tasks from the fields of carpentry, painting, masonry, basic plumbing, basic electrical work, janitorial service, and residential remodeling. In addition to technical maintenance tickets, this position will assist with unit turnovers and be a part of the after-hours on-call rotation. All work will be done in compliance with EPA, Hazmat and OSHA safety rules and regulations.

Key Job Functions

  • Provides first response assistance to trouble calls makes preliminary assessment of problems, facilitates needed adjustments or repairs utilizing internal and external resources as required.
  • Performs general maintenance and repair tasks in a variety of areas and as assigned by Maintenance Manager.
  • Orders and stocks supplies and materials.
  • Documents work and purchase orders, bids and material lists to account for materials purchased.
  • Reports any and all damages caused by residents and or visitors.
  • Assists in the eviction of tenants from St. Ambrose owned and managed properties.
  • Completes all work orders within specified time frame.
  • Performs property and equipment inspections and reports any and all safety issues.
  • Schedules and completes preventive maintenance schedules, in accordance with company guidelines and supervisor’s direction.
  • Maintains common areas for safety and appearance.
  • Ensures resident satisfaction when working in rental properties.
  • Maintains resident contact regarding maintenance problems on properties.
  • Represents St. Ambrose in meetings concerning maintenance, tenant problems, situations, or concerns.
  • Completes vacant turnovers up to company standards.
  • Adheres to all safety protocols, building codes, applicable laws, regulations, etc.
  • Maintains timesheets that provide a daily record of hourly labor by property address.
  • Participates in properties’ 24/7 emergency on call schedule–includes snow removal.
  • Performs related duties or responsibilities, as assigned or requested.

Qualifications

  • High school diploma required.
  • 3–5 yrs. experience in electrical, plumbing, painting and maintenance.
  • Great customer service and organizational aptitude.
  • Strong computer skills a must.
  • Keep a clean cut appearance and professional attitude at all times.
  • Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
  • Be dependable/reliable and follow through on commitments, producing timely work to required or higher-standards, and pitching in to get the job completed.
  • Be attentive to detail and monitoring adherence to company standards.
  • Valid driver’s license.
  • Must be available for on-call hours.
  • EPA, CPO, HVAC and CFC certifications are a plus.

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; use hands and fingers; ability to handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk, climb, balance, kneel, and crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. The ability to see near and far is required. These physical demands are required up to 90% of the time.

To Apply

Please send resume and letter of interest via email to:
jillj@stambros.org

Or by mail to:
Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Applications will be reviewed on a rolling basis.

Be sure to reference the position name in the subject line and/or cover letter.

Salary Range

Salary commensurate with experience.

Top