Career Opportunities

The mission of St. Ambrose Housing Aid Center is to create and maintain equal housing opportunities for low- and moderate-income people, primarily in Baltimore City, and to encourage and support strong and diverse neighborhoods.

Housing Specialist

Job Summary

The Housing Specialist will provide foreclosure prevention counseling services as well as comprehensive financial coaching to individuals seeking to improve and stabilize their housing situations. The Housing Specialist will help develop and implement curriculum for financial education workshops hosted in the community and at St. Ambrose. All of the contact with clients in both a one-on-one setting and in the community workshops will be complaint with funder requirements and it will be the Housing Specialist’s responsibility to maintain files and records accordingly.

Essential Duties and Responsibilities

  • Interview clients in a confidential manner to obtain basic information about the clients and housing needs or problems.
  • Assist clients in creating and analyzing a family budget, identify goals and create action plans that will help the client implement sustainable behavior changes required for them reach their goals.
  • Stay current on issues relevant to mortgage lending, refinance, changes in foreclosure laws and the availability of resources and special programs in the greater Baltimore region.
  • Evaluate client eligibility for loss mitigation options and other alternatives to avert foreclosure.
  • Act as a liaison between the homeowner and loan servicer to ensure that the homeowner understands the status and outcome of any denial or workout solution as it relates to foreclosure.
  • Conduct homeownership, financial education, foreclosure prevention and transition education presentations to groups such as community organizations, PTAs, religious or social committees, etc.
  • Assist in marketing the services available through the Program.
  • Research activities in the real estate, lending and related markets.
  • Participate in policy recommendations.
  • Maintain and monitor clients’ files and database.
  • Write reports and correspondence as needed.
  • Secure and/or maintain individual certification as a Foreclosure Intervention and Default counselor, Financial Coach and Homeownership Educator.
  • Uphold high organizational standards. Performs related duties or responsibilities, as assigned or requested

Skills and Abilities

  • Three years of related experience in housing, lending, or real estate desired.
  • Bachelor Degree or related experience required.
  • Strong communication, counseling, and computer skills a must.
  • Ability to work well with individuals from diverse cultural and economic backgrounds
  • Solid judgment; critical thinking, organizational skills and the ability to meet deadlines
  • Ability to handle multiple tasks Ability to function either independently or as an active team member
  • Manage sensitive and confidential information with integrity

Apply

Send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to: jillj@stambros.org

Salary Range

Salary commensurate with experience. This is a full time position plus benefits.

Submission Deadline

Open until filled

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Administrative Assistant—Rental Services

St. Ambrose Housing Aid Center has an immediate opening for an Administrative Assistant in the Rental Services Department.

Job Summary

This position is responsible for supporting the Rental Operations Department. The Rental Operations Administrative Assistant performs the full range of moderate to complex clerical duties enhancing the day-to-day operations of the Department. The Rental Administrative Assistant will be a supportive team player, driven to help others achieve successful outcomes.

Key Job Functions

  • Answer telephone inquiries regarding the Rental Operations Department. Determine urgency and respond to all inquiries/requests promptly.
  • Respond knowledgeably and positively to questions from the public regarding program eligibility requirements, and provide other information relating to the program.
  • Create and maintain lease/tenant files.
  • Assist team member to assemble necessary documentation by obtaining all required forms, authorizations and documents from clients.
  • Assist with invoicing.
  • Work with the Maintenance Department in a number of areas including for example, organizing and filing; tracking and assisting in resolving outstanding utility bills; coordinating the maintenance activities in connection with unit inspections; assisting with, preparation of work order requests and dispatch promptly.
  • Track completion and follow-up on open work order requests and report findings of any chronic unresolved service requests to Management and other responsibilities as appropriate and time allows.
  • Efficiently perform administrative duties such as filing, faxing, copying, scheduling, ordering supplies and preparing correspondence.
  • Attend certification trainings as required.
  • Create and file vendor agreements.
  • Assist with preparation of reports and expense reconciliations.
  • Perform other office/administrative duties for programs upon request.
  • Maintain client confidentiality.
  • Perform other duties as assigned by leadership.

Qualifications

  • High School Diploma
  • Must possess strong administrative background.  Three (3) to Five (5) years of related work experience
  • Proficient in Microsoft Office.
  • Ability to work under pressure with great demand for efficiency and perfection in maintaining client files.
  • Excellent communication, interpersonal and organizational skills.
  • Work independently and as a member of a team player.
  • Attention to detail a significant requirement.

Physical Requirements

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium exertion, talking, and hearing on a regular basis to perform the job requirement.  These physical demands are required up to 85% of the time.

For immediate consideration please send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street Baltimore MD 21218
Or via email
To: jillj@stambros.org

Open until filled, but resume review will begin on October 24, 2016.

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