Career Opportunities

The mission of St. Ambrose Housing Aid Center is to create and maintain equal housing opportunities for low- and moderate-income people, primarily in Baltimore City, and to encourage and support strong and diverse neighborhoods.

Director of Homesharing

Job Summary

The Director of Homesharing is responsible for leading a team to help clients find affordable housing alternatives and provide counseling or case management support to enable housing stability and progress from temporary arrangements to permanent rent or home-sharing or home purchase. The Director oversees all Homesharing Department elements, including program development, management, execution, analysis, evaluation, innovation/ refinement, and internal and external partnership management.

Key Job Functions

  • Provides leadership in planning, implementing, evaluating, and modifying the program.
  • Develops annual budget and reviews regularly to ensure compliance.
  • Assesses community needs, develops knowledge of best practices and innovations, and coordinates resources to enhance program effectiveness.
  • Analyzes and updates policies and procedures to improve program efficiency and effectiveness.
  • Ensures adherence to federal, state, and local laws, rules, and regulations.
  • Ensure that staff enters casework notes in the department’s database structure to support client follow-up, oversight of staff performance, and accurate reporting to donors.
  • Oversees all grant reporting and compliance for the department.
  • Ensure that all checklists and paperwork necessary are completed to qualify applicants interested in becoming Home Providers or Home Seekers.
  • Develops, monitors, and reviews advertising and marketing for the program.
  • Develops case management and counseling performance standards and recruits/develops/ monitors staff to fulfill them - provides coaching and feedback, evaluates performance, and recommends corrective action and development plans.
  • Develop external relationships and contacts and collaboration with the development department to raise program funds
  • Performs related duties or responsibilities as assigned or requested.

Qualifications

  • 3-5 years of related social work experience, direct human services, work with vulnerable youth or housing.
  • Bachelor’s Degree required; Master’s Degree, LCSW preferred.
  • 3-5 years supervisory experience
  • Strong problem solving and group work leadership skills.
  • Experience developing/expanding nonprofit programs.
  • Ability to communicate effectively in both oral and written forms.
  • Commitment to integrating youth voice and best practices working with LGBTQ+ youth of color into program operations
  • Experience working with individuals in crisis; conflict resolution experience a plus.
  • Ability to work independently and as a member of a team.
  • Ability to work effectively with people of all cultural backgrounds and ages, including seniors and youth.
  • Proficient with computer software programs, specifically Microsoft Access and Excel.
  • Ability to manage multiple tasks simultaneously.

Physical Requirements

This position typically requires the physical demands of sitting, standing, walking, bending, lifting, or performing other work requiring medium exertion, talking, and hearing to fulfill the job requirement. These physical demands are required up to 90% of the time.

To Apply

Please send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to:
jillj@stambros.org

Salary Range

Salary commensurate with experience. Full-time position plus benefits.

Applications will be reviewed on a rolling basis.

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Director of Rental Services

Job Summary

Responsibilities will include but not be limited to establishing, reviewing, and directing the department's mission and goals. Establishing, clarifying, and implementing the department's operating procedures in order to accomplish the department's mission and goals. The Rental Services Division Director is responsible for supervising and monitoring the property and asset management of St. Ambrose’s owned and affiliated low and moderate‐income rental developments to ensure that all properties:

  • Are operated in a manner consistent with Federal, State and local regulations and lenders’ financial guidelines and procedures;
  • Are maintained to the highest standards to preserve the assets and enhance their neighborhoods;
  • Comply with HUD and all other applicable agencies statutory and funders’ regulatory requirements;
  • Meet St. Ambrose’s performance standards;
  • Provide long‐term affordable housing resources in the Baltimore City/Baltimore County neighborhoods;
  • Have appropriate asset and property management for tax credit projects limited partnerships and St. Ambrose owned properties;
  • Fulfill the agency’s responsibilities as managing general partner;
  • Interact with Finance Department on asset management;
  • Have appropriate record keeping and reporting systems in place;
  • Ensure all compliance reporting is completed in accordance with regulatory agreements, and;
  • Supervise St. Ambrose’s maintenance and property management personnel and functions.

The successful candidate will need to be able to oversee a complex program; supervise a diverse workforce; prepare and implement budgets; maintain accountability for budget targets; create and implement property improvement plans; work proactively with advisory and oversight committees and the Executive Director; participate on the senior management team to set priorities, staffing, budget and work plans and define future directions for the department and organization; possess enhanced leadership skills and experience to motivate and obtain optimum results from staff and volunteers.

Core Qualifications

  • Bachelor degree or equivalent experience in related field;
  • At least ten years of residential property management experience, including at least five years in a supervisory capacity;
  • In‐depth experience and knowledge of State and Federal fair housing law and public subsidy programs, including tax credit project management, certification, compliance and reporting requirements;
  • Proven record of performance as an asset manager for a property management firm or owner;
  • Experience in creating and implementing annual operating and capital improvement plans and budgets;
  • Proven record of successfully supervising and evaluating staff;
  • Possess intermediate to advanced computer skills including use of MS Office, e-mail and internet;
  • Knowledge of property management software; Knowledge of Real Page a plus.

Required Competencies

  • Must have a valid Driver’s License, a reliable vehicle, and auto insurance;
  • Strong verbal and written communication skills;
  • Strong ability to supervise and develop subordinate staff;
  • Strong analytical and computational skills;
  • High ethical standards and values;
  • Commitment to St. Ambrose’s Mission, Vision, Values and Goals;
  • Strong interpersonal skills, patience, and the ability to establish effective rapport and working relationships with a variety of people with diverse economic, social and ethnic backgrounds;
  • Ability to manage conflict and high pressure situations;
  • Demonstrated ability to interface with other organizational partners in networking and collaborations and formal partnerships with community and other business partners, Board, and staff;
  • Strong knowledge base and familiarity with building systems and maintenance procedures.

Desired Qualifications

  • Experience with non-profit housing organizations and/or Community Housing Development Organizations;
  • Experience in social enterprise development and operation;
  • Maryland real estate broker/sales license and/or contractor’s license;
  • Bilingual, especially Spanish speaking a plus.

Apply

Please send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to:
jillj@stambros.org

Salary Range

Salary commensurate with experience. This is a full time position plus benefits.

Applications will be reviewed on a rolling basis.

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Case Manager

Job Summary

St. Ambrose Housing Aid Center seeks a full-time (35 hour/week) Housing Upgrades to Benefit Seniors (HUBS) Case Manager. The HUBS program serves residents of Baltimore City. The Case Manager will provide case management, outreach, and support services for older adults in Baltimore City. The case manager is responsible for conducting client assessments, assisting clients with meeting requirements to access grant and loan funding for home repairs & modifications, maintaining accurate records on all ongoing cases, completing monthly, quarterly and annual reporting and attending meetings and outreach events in support of the program. The Case Manager should be self-motivated, interested in assisting older adults, and interested in promoting and supporting the Central Baltimore community. The Case Manager is responsible for developing specific strategies to expand the program.

Key Job Functions

(Note – this list is intended only to illustrate the various types of work that may be performed. The omission of specific statements does not exclude them from the position.)

  • Identify, contact, and assist a minimum of 75 low-income older adults per year with issues such as home repair, home modification, or weatherization services;
  • Connect older adults to other housing services, which include handyman services, tax credits; foreclosure prevention, and tax sale prevention through the completion of city, state, and nonprofit applications;
  • Assist older adults in applying for resources or benefits that make their homes safer and more affordable;
  • Provide quarterly and annual program, and financial data reports to management as required;
  • Maintain records and report activities to funding sources;
  • Assist with budget preparation and monitoring for programs;
  • Facilitate community service projects that involve and support older adults;
  • Collaborate with community, city, state, federal, and other social service agencies to support program goals.
  • Create cohesive programming to achieve the projects selected by program participants and aligns with neighborhood goals as appropriate;
  • Attend meetings as assigned by St. Ambrose Housing;
  • Advocate with agencies or persons to help clients receive appropriate benefits or services;
  • Identify and recruit volunteers;
  • Expand existing programs and identify additional resources;
  • Uphold high organizational standards. Performs related duties or responsibilities, as assigned or requested.

Skills and Abilities

  • Bachelor’s degree in social work, human services, or gerontology, or equivalent combination of education and work experience
  • Sensitivity in working with older adults;
  • Experience conducting needs assessments and initiating support services;
  • Must have practical interpersonal skills with experience working with diverse populations;
  • Strong written and oral communication skills;
  • Must have excellent problem-solving skills: Strong computer skills;
  • Must have the ability to motivate and connect with others successfully;
  • Must be highly organized and self-motivated with practical time management skills;
  • Ability to understand and follow complex written and oral instructions, rules, and procedures; to work independently and to be a vital and contributing part of a team;
  • Ability to effectively handle associated administrative responsibilities; including dealing with funder requirements, maintaining records, and meeting reporting requirements;
  • Ability and commitment to handle privileged information professionally and confidentially;
  • Must have dependable, insured transportation and a valid Maryland Driver’s license and acceptable driving record. A DMV printout and proof of insurance will be required. Willingness to drive throughout Baltimore City.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Able to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. Will require sitting for an extended period of time;
  • Ability to effectively use office equipment (including, but not limited to, computer, phone, fax machine, printer/copier machine) and computer systems to fulfill essential functions of the position;
  • Able to lift/carry objects up to 10 pounds over short distances;
  • Includes meetings, driving, climbing stairs and walking to/from clients’ homes.

Apply

Send resume and letter of interest to:

Director of Human Resources
St. Ambrose Housing Aid Center, Inc.
321 East 25th Street
Baltimore MD 21218

Or via email to:
jillj@stambros.org

Applications will be reviewed on a rolling basis.

Be sure to reference the position name in the subject line and cover letter.

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